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See the answers to questions that the public have asked to help
alleviate your first time colouring fears.

  • Question 1

    Is this product applied to wet or dry hair?

    Answer

    To use this product, wet your hair without washing it and towel dry thoroughly.
  • Question 2

    Do I shampoo when removing this colour?

    Answer

    No, to remove we advise you add a little lukewarm water and massage thoroughly into the hair. Thoroughly rinse until the water runs clear and apply a generous amount of the shine enhancing conditioner with royal jelly.
  • Question 3

    Can you use Casting Crème Gloss on previously coloured hair?

    Answer

    Yes you can. Please refer to our colour diagnostics on http://www.loreal-paris.co.uk or call our Consumer Advise Team on 0800 0304 031.
  • Question 4

    How often can I use this product?

    Answer

    We recommend leaving at least 6 weeks in between colour applications. On your next application you should follow Method 2 for previously coloured hair.
  • Question 5

    I want to radically change my hair colour, can I use Casting Crème Gloss?

    Answer

    Casting Crème Gloss is designed to enhance natural hair colour rather than to dramatically lighten or darken your hair. If the colour applied is darker than your natural hair colour, new growth at the root will appear more pronounced.
  • Question 6

    I have highlights, can I use this colour?

    Answer

    If you are looking to enhance your highlights, we have a specific range, which is designed to be used to enhance your highlights. Depending upon your needs the Glossy Blondes Collection will blend your roots and reduce brassiness.
  • Question 7

    How long does this colour last?

    Answer

    Casting Crème Gloss will gradually fade from your hair. However, results can vary depending on your hair history and condition.
  • Question 8

    Does it contain ammonia?

    Answer

    Casting Crème Gloss does not contain Ammonia.
  • Question 9

    Does it contain PPD?

    Answer

    All our colours contain PPD. PPD is known to be a potential allergen, its presence in a hair colour is indicated on the pack and ingredient list (contains phenylenediamines) and all packs carry a warning about the need for an allergy alert test to be carried out 48 hours before use, each time the hair is coloured even if you have coloured your hair before. For further information, please consult www.thefactsabout.co.uk
  • Question 10

    I have just permed my hair, when can I apply Casting Creme Gloss?

    Answer

    We recommend you wait at least two weeks after using a relaxer, a perm or a straightening process on the hair before applying Casting Crème Gloss.

    We advise you perform a strand test before colouring your hair as perms and relaxers can leave hair more porous. Porous hair can cause colour to be absorbed faster.
  • Question 11

    I have long hair, how many boxes of Casting Crème Gloss will I need?

    Answer

    If your hair is below shoulder length or very thick, you may need two boxes to ensure even application.
  • Question 12

    What is the development time of Casting Crème Gloss?

    Answer

    Always follow the instruction leaflet. The development time for each shade is explained here. Casting Crème Gloss has a development time of 20 minutes. If you require extra coverage of grey hairs add an extra 5 minutes. Start timing as soon as you've finished applying the colour.

    If you are refreshing your existing colour or if your hair has been coloured less than 3 months ago, apply to your roots and leave for 15 minutes. Then apply the remaining mixture through the lengths, massage in and leave to develop for a further 5 minutes.
  • Question 13

    How do I protect my colour from fading?

    Answer

    We recommend you should use Elvive Colour Protect shampoo and conditioner, which is formulated to specifically meet the needs of colour treated hair.

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