Thank you for accessing loreal-paris.co.uk (our Site). Please read these terms and conditions (Terms) before using our Site which is operated by L'Oréal (UK) Limited, a company registered in England and Wales under company number 00271555, whose registered office and main trading office is at 255 Hammersmith Road, London W6 8AZ (L’Oréal). Our VAT number is GB 438506540.

These Terms (together with any documents referred to in them) tells you the terms of use on which you make use of our Site, whether as a guest or a registered user. Use of our Site includes accessing, browsing, or registering to our Site. Please read these Terms carefully before you start to use our Site.

By using our Site, you confirm that you accept these Terms and that you agree to comply with them. If you do not agree to these Terms, you must not use our Site. 

  • OTHER APPLICABLE TERMS

  • These Terms refer to the following additional policies, which also apply to the use of our Site: 

    • Our Privacy Policy, which sets out the terms on which we process any personal data we collect from you, or that you provide to us. By using our Site, you consent to such processing and you warrant that all data provided by you is accurate.
    • Our Cookie Policy, which sets out information about the cookies on our Site.
    • From time to time we may run competitions and promotions via our Site. Separate terms and conditions will be posted where applicable governing such competitions and promotions. 

  • CHANGES TO THESE TERMS

  • From time to time we may modify these Terms. Please check this page regularly to take notice of any changes we make, as they are binding on you. Your use of our Site following any such change constitutes your agreement to follow and be bound by these Terms as amended. If at any time you do not wish to accept these Terms, you may not use our Site. 

  • CHANGES TO OUR SITE

  • We may update our Site from time to time, and may change the content at any time. However, please note that any of the content on our Site may be out of date at any given time, and we are under no obligation to update it. 
    We do not guarantee that our Site, or any content on it, will be free from errors or omissions and you accept that such changes may result in your being unable to access our Site. 

  • ACCESSING OUR SITE

  • Our Site is made available free of charge. 

    We do not guarantee that our Site, or any content on it, will always be available or be uninterrupted. Access to our Site is permitted on a temporary basis. We may suspend, withdraw, discontinue or change all or any part of our Site without notice. We will not be liable to you if for any reason our Site is unavailable at any time or for any period. 

    You are responsible for making all arrangements necessary for you to have access to our Site. We do not warrant that our Site is compatible with your computer equipment or that our Site or its server is free of errors or viruses, worms or "Trojan horses" and we are not liable for any damage you may suffer as a result of such destructive features. 

    You are also responsible for ensuring that all persons who access our Site through your internet connection are aware of these Terms and other applicable terms and conditions, and that they comply with them. 

  • NO WARRANTY

  • Our Site is provided "as is" and excludes any warranties of any kind, either express or implied, to the fullest extent permissible pursuant to applicable law including (but not limited to) the exclusion of warranties of title, merchantability, satisfactory quality, fitness for a particular purpose and non-infringement of proprietary or third party rights. 

  • INTELLECTUAL PROPERTY

  • We are the owner or the licensee of all intellectual property rights in our Site, and in the material published on it(including, but not limited to text, content, software, video, music, sound, graphics, photographs, illustrations, artwork, photographs, names, logos, trademarks, service marks and other material) (Content). The Content is protected by copyright laws and treaties around the world. All such rights are reserved. 

    You acquire no rights or licences in or to our Site and/or the Content other than the limited right to use our Site in accordance with these Terms and to download on the terms set out in this section. Other than as set out in this section you may not copy, reproduce, recompile, decompile, disassemble, reverse engineer, distribute, publish, display, perform, modify, upload to create derivative works from, transmit, or in any other way exploit any part of our Site. 

    We allow limited download only if you satisfy the following criteria:

    i. you make no more than one printed copy of such download and no further copies of such printed copy are made; and

    ii. you make only personal, non-commercial use of such download and/or printed copy; and

    iii. you do not modify the paper or digital copies of any Content you have printed off or  downloaded in any way, and you must not use any illustrations, photographs, video or audio  sequences or any graphics separately from any accompanying text; and

    iv. you retain on such download and/or printed copy all copyright notices and shall remain    bound by the terms of such wording and notices.

    Additionally, you may not offer for sale or sell or distribute over any other medium (including distribution by over-the-air television or radio broadcast or distribution on a computer network) the Content or any part thereof. You may not make any part of our Site available as part of another website, whether by hyperlink framing on the internet or otherwise. Our Site and the information contained therein may not be used to construct a database of any kind, nor may our Site be stored (in its entirety or in any part) in databases for access by you or any third party or to distribute any database websites containing all or part of our Site. 

    You may not use any of our trademarks or trade names without our prior express written consent and you acknowledge that you have no ownership rights in and to any of those names and marks. You must not use any part of the content on our Site for commercial purposes without obtaining a licence to do so from us or our licensors. 

    If you print off, copy or download any part of our Site in breach of these Terms, your right to use our Site will cease immediately and you must, at our option, return or destroy any copies of the Content you have made. 

    You agree to abide by all additional copyright notices or restrictions contained in our Site. 

    You agree to notify us promptly in writing if you become aware of any unauthorised access to or use of our Site by any party or of any claim that our Site or any of the contents of our Site infringes any copyright, trade mark, or other contractual, statutory or common law rights of any party. 

    If you would like information about obtaining our permission to use any of the Content email your enquiry [email protected]

  • NO RELIANCE

  • While we endeavour to ensure the accuracy of the information accessed via our Site, the content of our Site is provided for general information only. Although we make reasonable efforts to update the information on our Site, we make no representations, warranties or guarantees, whether express or implied, about the accuracy, timeliness or completeness of any information or material on our Site. 

  • LIMITATION OF LIABILITY

  • Nothing in these Terms excludes or limits our liability for death or personal injury arising from our negligence, or our fraud or fraudulent misrepresentation, or any other liability that cannot be excluded or limited by English law. 
    To the extent permitted by law, we exclude all conditions, warranties, representations or other terms which may apply to our Site or any content on it, whether express or implied. 
    We will not be liable to any user for any loss or damage, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, even if foreseeable, arising under or in connection with:

    - use of, or inability to use, our Site; or
    - use of or reliance on any content displayed on our Site.

    If you are a business user, please note that in particular, we will not be liable for:

    - loss of profits, sales, business, or revenue;
    - business interruption;
    - loss of anticipated savings;
    - loss of business opportunity, goodwill or reputation; or
    - any indirect or consequential loss or damage.

    If you are a consumer user, please note that we only provide our Site for domestic and private use. You agree not to use our Site for any commercial or business purposes, and we have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity. 

    We will not be liable for any loss or damage caused by a virus, distributed denial-of-service attack, or other technologically harmful material that may infect your computer equipment, computer programs, data or other proprietary material due to your use of our Site or to your downloading of any content on it, or on any website linked to it. 

  • INDEMITY

  • You agree to indemnify, defend, and hold harmless each of L’Oréal, its employees, representatives and agents, from and against any claims, actions, demands or other proceedings brought against any of L’Oréal, its employees, representatives or agents, by a third party, to the extent that such claim, suit, action or other proceeding brought against L’Oréal, its employees, representatives, suppliers, or agents is based on or arises in connection with: 

    i. your use of our Site;

    ii. any breach by you of these Terms;

    iii. a claim that any use of our Site by you

    a. infringes any intellectual property rights of any third party, or any right of personality or  publicity, or

    b. is libellous or defamatory, or otherwise results in injury or damage to any third party;

    iv. any deletions, additions, insertions, or alterations to, or any unauthorised use of, our Site       by you; or

    v. any misrepresentation or breach of representation or warranty made by you contained      herein.

    References in this section of these Terms to your use of our Site shall be deemed to include any use by a third party where such a third party accesses our Site using your computer. You agree to pay L’Oréal, its employees, representatives, and agents any and all costs, damages, and expenses (including reasonable legal fees) awarded against any of them or otherwise incurred by any of them in connection with or arising from any such third party claim, suit, action or proceeding attributable to any such third party claim. 

  • LINKS

  • There may be links that will let you leave this Site or that will let you access this Site from third party sites. Linked third party sites are not under our control and we are not responsible for the contents of any such linked site or any link contained in such a linked site. We will not be liable for any loss or damage that may arise from your use of them. Any concerns regarding any such service or resource or any link thereto should be directed to the particular outside service or resource. Existence of links to other third party sites is not an endorsement in favour of such site or the products or services contained in any linked site. 

  • VIRUSES

  • We do not guarantee that our Site will be secure or free from bugs or viruses. You are responsible for configuring your information technology, computer programmes and platform in order to access our Site. You should use your own virus protection software. 

    You must not misuse our Site by knowingly introducing viruses, trojans, worms, logic bombs or other material which is malicious or technologically harmful. You must not attempt to gain unauthorised access to our Site, the server on which our Site is stored or any server, computer or database connected to our Site. You must not attack our Site via a denial-of-service attack or a distributed denial-of service attack. By breaching this provision, you would commit a criminal offence under the Computer Misuse Act 1990. We will report any such breach to the relevant law enforcement authorities and we will co-operate with those authorities by disclosing your identity to them. In the event of such a breach, your right to use our Site will cease immediately. 

  • ENTIRE AGREEMENT

  • Except as provided herein, these Terms and any other terms of use or policies referred to in them are the entire agreement between us and supersede any prior understanding or agreements (written or oral). Nothing in this clause will operate to limit or exclude either party’s liability for fraud. 

  • GOVERNING LAW AND JURISDICTION

  • If you are a consumer, please note that these Terms, their subject matter and their formation, are governed by English law. You and we both agree to that the courts of England and Wales will have non-exclusive jurisdiction. However, if you are a resident of Northern Ireland you may also bring proceedings in Northern Ireland, and if you are resident of Scotland, you may also bring proceedings in Scotland. 

    If you are a business, these Terms, their subject matter and formation (and any non-contractual disputes or claims) are governed by English law. We both agree to the exclusive jurisdiction of the courts of England and Wales. 

  • LOCAL LAWS AND REGULATIONS

  • Our Site is not directed at any person in any jurisdiction where for any reason the publication or availability of our Site is prohibited. Those in respect of whom such prohibitions apply must not access our Site. 

    We do not represent that either our Site or the Content are appropriate for use or permitted by local laws in all jurisdictions. Those who access our Site do so on their own initiative and are responsible for compliance with applicable local laws or regulations; legal advice should be sought in cases of doubt. 

  • SEVERANCE & WAIVER

  • If any provision of these Terms is found to be invalid by any court having jurisdiction, the invalidity of such provision shall not affect the validity of the remaining provisions of these Terms, which shall remain in full force and effect. 

  • LIVE CHAT

  • Live Chat facilitates you interacting with our team of expert advisors to get real time beauty advice and answers to questions about our products though pop-up windows live chat on screen on our brand website www.loreal-paris.co.uk. We provide our consumers with this service for the purpose of assisting you with queries relating to our products and providing general information about beauty upon your request over our brand website. 

    These Terms of Use govern your use of the L’Oréal Paris chat service offered by L’Oréal (UK) Limited, acting through its trading division L’Oréal Paris, on its website www.loreal-paris.co.uk (the "Chat Service"). To the extent of any conflict between L’Oréal Paris’ Privacy Policy and these Terms of Use, these Terms of Use shall prevail.
    L’Oréal Paris permits you to use the Chat Service solely for your personal use for the purpose described in these Terms of Use. You are permitted to use the Chat Service on a free, non-exclusive and non-transferable basis. You must not use or attempt to use the Chat Service to:

    • adversely affect the reputation of L’Oréal Paris or the Chat Service provider LivePerson;
    • damage or interfere with the Chat Service data, software, website or information technology systems;
    • send any inappropriate, offensive, obscene, inflammatory, threatening, hateful, discriminatory, defamatory, fraudulent or otherwise unlawful or indecent information; or 
    • cause deliberate annoyance or inconvenience to L’Oréal Paris or the Chat Service provider LivePerson.
    - Your use of the Chat Service constitutes acceptance of these Terms of Use. You acknowledge that L’Oréal Paris has the right to terminate, limit or suspend your use of the Chat Service if it reasonably believes that you have breached these Terms of Use.

    L’Oréal Paris reserves the right not to respond to and delete:

    • Duplicate queries;
    • Blank queries;
    • Queries in a language that is not English;
    • Any unintelligible content (such as content that contains random characters and meaningless word strings); or
    • Any submission if it does not comply with these Terms of Use.
    If you have any concerns or complaints or want to report an issue about any L’Oréal Paris products and their application to you, or you have technical questions about the Site please contact our Consumer Advisory Department on 0800 0854 375 . You can also email us at [email protected] or by post to L’Oréal Consumer Advisory Department, 255 Hammersmith Road, London W6 8AZ. L’Oréal Paris reserves the right to refer your query to its Consumer Advisory Department rather than responding via the Chat Service it if it believes that your query would be better handled in this way.

    Live Chat is a facility established and maintained by LivePerson Netherlands B.V. a company incorporated in the Netherlands. Accordingly, the Chat Service may be unavailable from time to time for maintenance or other technical reasons and L’Oréal Paris cannot take any responsibility for any errors, omissions, interruptions, deletions or delays that may be experienced by users when accessing the Chat Service.

    L’Oréal Paris reserves the right to suspend or cease to provide the Chat Service at any time without notice or to change these Terms of Use at any time. If you are uncertain about anything in these Terms of Use you may contact us on [email protected] 

    Limitation of Liability

    To the fullest extent permitted by law, L’Oréal Paris excludes all implied representations, conditions and warranties whether express or implied.  L’Oréal Paris shall not be liable to you or any other party for actions, proceedings, claims, losses or damages suffered by you arising from or connected to your use of the Chat Service or indirect or consequential loss or for loss of data, loss of revenue or loss of profits, whether in contract, tort or under statute or otherwise arising from or connected to your use of the Chat Service.

    Warranties and Indemnity
    You are not permitted to and you agree and warrant that you will not:
    • Copy, reproduce, modify or create derivative works of the Chat Service, or any other element of the Site;
    • Dis-assemble reverse-engineer, decompile or otherwise attempt to determine the underlying source code of the Chat Service or Site;
    • Take any action with a view to distributing or reproducing the Site or the Chat Service; or
    • Take any action that would affect the functionality of the Chat Service or the Site, whether in whole or in part.
    You do not have the right to sell, lease, sub-licence or provide any portion of the Chat Service or Site to any third party.

    By using the Chat Service, you represent and warrant that:
    • You are the author of content submitted, that you are not stealing the identity of another person, and you are not using a false email address or otherwise being misleading as to the origin of your query;
    • Your query or content submitted is your original work and does not infringe the intellectual property rights of third parties;
    • You hereby waive all moral rights and any intellectual property rights that would have otherwise vested in you pursuant to the Copyright, Design and Patents and Act 1988;
    • All content that you send is truthful and accurate;
    • You are at least 18 years old;
    • Your query or content submitted complies with these Terms of Use.
    You further agree and warrant that you shall not use the Chat Service or submit any query or content:

    • That is known by you to be false, inaccurate or misleading;
    • That infringes any third party's copyright, patent, trademark, trade secret, right of privacy, moral right or other intellectual property or proprietary rights
    • That contains any information about L’Oréal Paris’s competitors or their products (namely other manufacturers and/or distributors and/or retailers of health and beauty products)
    • That seeks to take unfair commercial advantage of or gain information about L’Oréal Paris or its products for the benefit, directly or indirectly, of any of its competitors;
    • That contains any pricing information;
    • That refers to a third party individual without their prior express consent;
    • That violates any law, statute, or regulation (including, but not limited to, those governing intellectual property, privacy, consumer protection, unfair competition, anti-discrimination or advertising);
    • That is, or may reasonably be considered to be illegal, infringing, defamatory, libellous, abusive, hateful, harassing, racially or religiously inappropriate, offensive, inciting of violence, fraudulent, invasive of privacy, threatening, obscene, pornographic, or otherwise injurious to third parties or objectionable;
    • That consists of or contains political campaigning, commercial solicitation, chain letters, mass mailings, unsolicited emails or other forms of “spam” regardless of the content;
    • That is unrelated to the purpose of asking for hair colouring advice or about our L’Oréal Paris products from one of our advisors;
    •  Which contains any swearing, sexual innuendo or sexual language or which promotes or incites the perpetration of any unlawful activity such as drug-taking;
    • For which you will derive any compensated or monetary benefit by any third party or which could be construed as an advertisement or solicitation to buy (which shall include any content that directs business away from L’Oréal Paris);
    • That includes any information that references other websites, URL addresses, email addresses, contact information or phone numbers;
    • That contains any actual, or instructions on how to create, computer viruses, worms, Trojan horses or other potentially disruptive or damaging or harmful computer programs, files, codes or attachments;
    • That could alter, steal, corrupt, disable, destroy, trespass, circumvent or violate any security or encryption of the Site, the Chat Service or any computer file, database or network
    You agree to indemnify, keep indemnified and hold L’Oréal Paris (which shall include its officers, directors, agents, subsidiaries, joint ventures, employees and third-party service providers, including but not limited to Live Person Inc), harmless from all losses, claims, demands, and damages (actual and consequential) of every kind and nature, direct or indirect including reasonable legal fees, which are incurred by L’Oréal Paris for any breach of your representations and warranties set forth above.

    Privacy and Cookies

    By providing your email address when using the Chat Service, you agree that L’Oréal Paris and its third party service providers may use your email address to contact you about your query and for market research or administrative purposes. L’Oréal Paris will not send you any marketing, unless you have also told us you want to receive this.

    L’Oréal Paris keeps records of all chats for quality and verification purposes, to give you the best and most relevant advice, and for market research and analytics. These records are stored by LivePerson on behalf of L’Oréal Paris. 
     
    You are not required to provide any personal information when using the Chat Service. By providing personal information to L’Oréal Paris through the Chat Service, you consent to L’Oréal Paris using your personal information in this way and in accordance with our privacy policy.  

    The Chat Service allows you to ask questions about our products and get beauty advice from our team of expert advisors. Do not share sensitive personal information (such as medical information or bank details) via the Chat Service. If you have a concern or complaint please contact our Consumer Advisory team free on 0800 0854375 (UK) or 1800 818675 (ROI).

    The Chat Service also uses cookies to help us give you the most relevant advice. For further information on cookies (including their purpose, function, and how to switch them off), please see our Privacy Policy.